Toshiba Satellite M305-S4920 14.1-Inch Laptop Review

This is a copy of an email sent 05/27/2009, no response from amazon to date.
Recently received this item, Issues are as follows:
1. Battery is speced as the 7200 mAH, which is a 9 cell LI, recieved the 6 cell battery with toshiba part # PA3634U-1BRS, which is a 4200 mAH.
"Power
It comes with a 7200 mAH lithium-ion battery pack for extra-long battery life. "

2. Spec sheet shows a 56K modem port v.90, No modem port is on this computer.

" * 4 USB 2.0 ports for connecting a wide range of peripherals--from digital cameras to MP3 players (including 1 eSATA/USB combo port)
* 1 FireWire (also known as IEEE 1394 or i.Link) port for connecting digital video camcorders and other peripherals
* 1 ExpressCard 54/34 slot
* Video out: VGA
* 1 headphone jack (with SPDIF digital output for 5.1-channel surround sound)
* 1 microphone jack
* RJ-45 port for 10/100 Ethernet connection
* 56K modem port (V.90)
* 5-in-1 memory card reader (Secure Digital, MultiMedia, Memory Stick, Memory Stick PRO, xD Picture Card) "

3. Also there is only 3 USB ports, not 4 as speced.

I had to purchase a modem for $79.00 locally as I needed to connect to conduct my business, while I was unhappy with this omission, I generally liked the computer. When I went to connect the modem (USB type) I found there were only 3 USB ports. Now, I am starting to get pissed, you know, but decided that I really liked the computer and still did not complain, and purchased a USB hub, cheap enough. I thought I was good to go, then the battery issue came up. There is a major difference between the two batteries as far as power is concerned. Ok, strikes one, two, and now three. I had thought that buying this from Amazon directly, and not one of the amazon vendors I would not have this kind of problems, I was wrong. I understand you can't add a modem port to the computer, I understand you can't add the forth USB port to the computer, but you sure as hell can supply the correct battery or credit the cost of the battery (from Toshiba $149.00) Please respond as soon as possible, I have purchased a lot of items from Amazon and have had zero problems to this point. I am not spending any more money to bring this machine up to the specs I was supposed to get to begin with. Be advised a copy of this email will be posted and your actions to correct also. Sincerely L C Brooke

06/08/2009 addition:

Posted previous about issues with this item. Amazon appears to be addressing the faulty spec sheet, via their suspension of sales of this item. They also made good on my complaints and corrected all issues. While I am concerned that this problem occured, I am very impressed with their interest and desire to correct this problem. Sometimes the value of a company is not evident when all goes well, but when a problem arises and how they deal with it. The only possible complaint is the customer service folks tend to speak a little too fast for my old ears. At a time when a lot of companies are cutting back on customer service, Amazon stands strong. For all the people that assisted me in resolution of this issue a big thank you and great job. L C Brooke


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